A Atop has been working with reliable forwarder partner for years. By working with reliable and trustworthy forwarder, we can guarantee the most efficient and convenient transportation mode to deliver led display for both of parties. During the transportation, professional forwarder staff will supervise the safety of the product and we will keep you informed about the updated status of the cargo.

A Atop may ship by any means based on the time limitations and cost factors of your project. For global destinations sending, the price might vary. We've experienced partners all around the world which may assist you to get through the full delivery procedure. If necessary, we can arrange the transportation to you -- whether during our intermodal providers, other providers or a combo of both. It will be set by your preferences in addition to the access to transportation services at both ports.

A Atop renders professional shipping services. We have co-operated with reliable and experienced third-party-logistics companies to handle the shipping of our global business. And inside our company, we have established a mature shipment management system. Before the shipment, we carefully treat not only the printing of packing and shipping slips but also the various sizes of boxes or packages to avoid any shipping damage. More importantly, we always make sufficient communication with customers as to how their packages were shipped and when to expect it.

A When it comes to warehousing, we have responded directly based on the needs of our customers. Most of our customers love it when we tell them we could help if they have warehousing problems. The flexibility of our warehousing services may be just what you need to increase your business.

A All led screen can be provided with customized logos. We offer professional design, production and customization services. We will confirm the design with the customer before production.

A Atop supplies cargo weight of led screen after the shipment and If you didn't get it, please contact our Customer Service. It is wise both for us and you to know how transport charges are calculated. We have the ability to creatively combine your packages to boost logistics and reduce shipping costs.

A Atop's support is more than providing led display . We also provide a bundle of customer service upon request. Among our primary values is that we never leave customers alone. We promise that we will look after customers' orders. Let's work together to obtain the ideal solution for your problem!

A To extend the life span of every digital signage displays , Atop is in touch with the implemented projects to resolve any questions that customers could meet. The trained and certified technicians run each job in a professional manner, so as to convert the jobs to a reality. Our efficient after-sales service staff will help you whenever you wanted.

A video wall after-sales service is highly appreciated by the customers at home and abroad. Thanks to the considerate service team and a comprehensive service system, we can achieve great business volume. The service team, serving as the backbone of our service system, consists of several bilingual talents involved in the foreign trade business for years. They are patient, dedicated and hard-working when serving customers. Our services including shipment arrangement and goods return are all processed by them, which supports greatly business development.

A Please consult Atop Customer Service if you need installation service provided for display wall . For any technical product, industrial or commercial, it is important that an after-sales technical service team is thoroughly trained. More important is the fact that the "Do and Not Do" as well as "How To" should also be communicated to the customer in turn. Instructions for the use of the product, including training manuals, customers training and technical assistance available for the product should all be communicated to the customers.

A Tracking international packages is no longer cumbersome with the help of today's fast-developing networks, so does track the order status of your led billboard . With any tracking number you may have, you'll get comprehensive package information such as tracking event history, delivery time estimates, current package status and location, and links to each official carrier website with prefilled tracking IDs. You can always be sure that tracking information is up to date. If you still need help, please contact our Customer service.

A The delivery time is guaranteed to be on time. The delivery time here mainly refers to the processing time plus shipping time. In terms of the processing time, Atop, as a manufacturer with rich experience, is equipped with highly advanced production lines, which ensures the products can be made quickly without compromising the quality. As for the shipping time, we work with reliable freight forwarders to deliver the goods, which can make sure the goods can be delivered to customers safe and sound. Anyway, we promise that customers can get the goods within the designated time.

A Atop deeply thanks for your understanding that we would like to charge the sample cost for led panel screen , which might be deducted once the order is placed. We have a professional customer service team who can help you solve the question about the product sample and the sample cost. The sample charge will be deducted from the order you have placed, so the final transaction price will be more preferential.

A Be sure to contact Atop Customer Service before making a sample order of led screen and accurately discussing your needs. When you start crafting your message, please be specific. Here's what to include in the message when discussing the product sample: 1. The information about the product you’re referencing. 2. The number of product samples you wish to receive. 3. Your shipping address. 4. Whether you need to customize the product. If the request passes, we will ship samples via our freight forwarders. However, you can also arrange your own freight forwarder to ship product samples.

A For regular led module products, samples are free except you will bear the express cost. So an express account such as DHL or FEDEX is needed. We keen for your understanding that we have a lot of samples to send every day. If all the freight are borne by us, the cost will be very high. In order to express our sincerity, as long as the sample is confirmed successfully, the freight of the sample will be offset when the order is placed, which is equivalent to free delivery and free shipping.

A It depends on whether you have specific requirements on led module sample. Usually, a common product sample will be shipped as soon as the sample order has been placed as we choose the best transportation company. Once the sample is shipped out, we'll send you an email notification of your order statuses, such as delivery time and goods location. If you experience delays in receiving your sample order, contact us immediately and we will help to confirm the status of your sample.

A It depends on how many samples of led module you require and whether we have some in stock. If we have some in stock, we can offer one or two samples for free. And if we are out of stock or your required sample needs to be customized, we are afraid that we can not offer the sample free of charge. But the sample fee can be refunded once you place the order. Welcome to contact us!

A Atop recommends two methods for you to know the quality of led module before placing an order. The first is to make a sample order. It serves as the most basic form of “evidence” of our production capability. Not manufactured according to the customer’s design or customized specifications, it can be obtained rather quickly. The second is to conduct a factory tour. You may already be familiar with the product range, but with the benefits of on-site visits to the factory and offices, you can see how our business works, how we manage processes and production operations, how quality management is implemented and how sustainable and responsible our manufacturing is.

A To request a quote of led module , please complete the form on "Contact Us" page, and one of our sales associates will contact you as soon as possible. If you want quotation for custom service, make sure to be as detailed as possible with your product description. Your requirements should be very exact from the beginning stages of quote acquisition thus our quote can be accurately fit your conditions. Atop would give you the best price on condition that both quality and materials meet with your requirements.

A Contact our Customer Service if you want to place an older for led module . For your benefit, we will have agreements in pace that state clearly how each situation is to be resolved. Every detail (no matter how seemingly minuscule the detail might be) such as delivery dates, warranty terms, material specs will be stated in contract.  For us, it is very important for both you and us to have a well defined and mutually agreed Contract in place. Wishing you successful China sourcing!