A If you can not locate a readymade product for your job, please utilize the expert OEM support from Atop to help you to get the perfect product within 3 weeks without sacrificing time to advertise or personalization. (For specific manufacturing time, please consult with our customer services.)

A After years of development, Atop sets up a complete OEM service flow for enhancing production efficiency. Firstly, our dedicated design team will communicate with our customers to obtain the crucial OEM requirements. Then the design concept formed during the negotiation will be applied to the manufacturing with the help of fast-running machines and proficient engineers. The finished products, after being substantially tested and inspected, then are promptly delivered through a reliable logistics company. Atop is ready to tap into more markets with our mature OEM service flow.

A Atop supplies OEM service. As you concentrate on your study, advertising, and internal processes, we'll bring your goods to market quickly and cost-effectively with the expert service you want. Through our OEM service, you can decrease your capital investment by relying upon our production capabilities.

A Atop works shoulder-to-shoulder with you to customize the products to your needs and objectives. First of all, we will perform a needs assessment. Designers, R&D technicians, and workers involved in the process will discuss the plan for customizing the products together. To identify that uniqueness and cater to customers are the recipes for us to win over other competitors. Then, a sample will be made based on the confirmed sketches and delivered to you in a timely manner. After getting the confirmation and establishing a formal partnership with you, a mass customization process will start.

A Taking advantage of Atop's product customization support ensures that your product accurately promotes your brand and leaves a lasting impression with your customers. As for the specific requirement, confirm with our Customer Service. Our experienced mechanical engineers and graphic design team can take charge of product finishes according to your guidelines. If you have any inquiries about the final effects of the color, size, or shape, tell us what you require and we'll make led display look and feel just how you imagined it.

A To satisfy customers' needs and separate us from other competitors in the market, we have been focused on the product customization and are incorporating customized products into our service menu to meet the growing needs for personalization. Our hot-selling product - video wall can be unique and built-to-order. Typically, the products have a large number of variants, such as different materials, dimensions, and even various performance. To get these kinds of products, please contact us before placing an order.

A For the detailed answer to this question, you'd better contact our staff. In general, led screen can enjoy an extended warranty service at Atop. An extended warranty, sometimes called a service agreement, or a maintenance agreement is a prolonged warranty offered to customers in addition to the standard warranty on new items. It covers the cost of replacement or repair of the product, if it is caused due to a manufacturing defect or poor workmanship. However, it may not cover anything other than failure from normal usage, or the abuse, and malicious destruction. So, to make the product enjoy the extended warranty service, the prerequisite for customers is to take good care of the product and use it in accordance with the instructions given by the manufacturer.

A This answer to this question can be found at the "Product Details" of our official website, or through contacting us. Within the warranty period, Atop will conduct repairs or replacement free of charge if the following conditions occur: malfunction as described in the contract at the time of purchase, defective components, defects in workmanship, etc. However, as for the damage due to misuse, abuse, negligence, or casualty (e.g., fire), acts of God (including but not limited to lightning, flood, tornado, or hurricane), and consumable parts, we are not liable for offering the warranty service.

A Yes, we set a warranty period for led screen . The warranty time will be shown on the product page and in the instruction manual together with the product. During the warranty, Atop promises to repair or replace the product without charging any fees like maintenance fees to the customers. But the compensation behaviours are conducted on condition that the imperfections are caused by our poor workmanship and operational mistakes. Some evidence should be submitted to facilitate the handling of compensation.

A There are different payment methods provided for Indoor Rental led Display at Atop. Customers can get the whole picture of the payment from our official website. Credit cards, PayPal, UnionPay, etc. are all accepted to meet customers' requirements from different countries and regions. There is no doubt that payment efficiency is highly guaranteed through the adoption of different kinds of payment ways. Customers should pay attention to the cash flow turnover time to prevent delay payment for the orders. If you have any problems, contact us.

A Pre-shipment review (PSI) is just one of many excellent control evaluations conducted by Atop. This review is based on regular QC testing or on client request. Based on these standards and processes, samples have been randomly chosen and flaws are assessed. For all of us, pre-shipment review is an important step in the quality management procedure and a means to confirm the grade of this video display before dispatch.

A Based on the product appearance and characteristics, and also the market needs, we can provide custom packages for led screen to satisfy customers' needs. If customers require customized products, the package served along with the products would be exquisitely designed by our creative designers. They have deep insight into the product details and keep in step with the market trends closely, so as to work out the most unique and attractive package to not only safeguard the products inside but also add an aesthetic art to them, thereby, highlighting the selling point.

A Negotiation should be made with Atop. If you insist on this, any problems occur during the shipment should be solved by yourselves. In general, we hope to forward the whole process ourselves. This is a way to guarantee the led video screen quality and control the cost. Our forwarding agents are strongly reliable.

A We are full of confidence in led digital display , but we welcome consumers to remind us of product issues, which will help us to do better in the future. Contact our after-sales service and we will solve the problem. Every compliance is important to us. We are committed to providing customers with a satisfactory solution. Your satisfaction is our success.

A There are a lot of contact links for customers to reach the after-sales service division of Atop. For example, you can browse our official website, here are several contact links described on the bottom of every page. If you are a person preferring to words description, it's suggested that you write E-mail to us directly. Our staff will reply to you as soon as possible. Calling any one of our staff is also a highly recommended way as it is faster and more efficient. Our after-sales department is made up of several senior professionals. They are highly responsive to the questions and requirements of customers and are proficient at utilizing their knowledge to solve problems.

A The first thing for you to do is to contact us. At Atop, we have been always adhering to the business principle of "Quality First" and conducting strict quality control on every process. We take pride that we have a promised high qualification rate of our exquisitely-made products. However, due to many reasons like the negligence of our staff and occasional mistakes, there are few imperfections delivered out of our factory along with those high-quality products. Please understand that and we will solve this problem very well. Send us the imperfections and we will replace them to perfectly new products or refund the money on them to you.

A If the quantity of video wall is not correct as you need, please contact us as soon as possible. When you receive the goods, we suggest that you inspect them to make sure the quantity and quality. As a professional manufacturer, we check the quantity and test the quality of the products strictly before shipment. If you find out the goods are incomplete, we will immediately verify it.

A Atop makes every effort to protect the product from damage, but it cannot be fully guaranteed. If you see any damage, please be aware of it. This will help greatly in case of claims against the carrier. We are really sorry with the accident. Do contact us through any channels and we will do our very best to put things right.

A There are several factors impacting Atop's selection of port for video wall , such as infrastructure at port, port's restriction and cost saving potential. If you have specific requirements on port of loading, you may make negotiation with us. We promise to select the port to fit your specific shipping needs.

A As technology advances rapidly, customers can track the logistics of led screen through online tools or different channels. After delivering the cargo, Atop will provide you with the logistics bill and number which allow you to track cargo anywhere en route and know the logistics updates online at any time. Or our after-sales service employees will keep close contact with the freight forwarder to monitor the condition of the cargo during transport, including when the packages depart and arrive in the locations.